Requirements & Experience:

• Provide first-line technical support to internal users
• Troubleshoot hardware, software, and network issues
• Install, configure, and update workstations and peripherals
• Manage user accounts and access permissions
• Maintain documentation of support tickets and resolutions
• Assist with onboarding of new employees IT setups
• Monitor system performance and escalate issues
• Participate in workstation and software deployments
• Support routine backups and basic security checks
• Communicate clearly with non-technical staff about solutions