Requirements & Experience:

• Resolve L1/L2 tickets for hardware/software/network issues
• Configure laptops, desktops, printers, and peripherals
• Create/disable user accounts and manage access requests
• Support email, VPN, and Wi-Fi troubleshooting
• Maintain ticket notes, KB articles, and device inventory
• Install patches, updates, and standard applications
• Assist onboarding/offboarding IT setup and recovery
• Escalate incidents to sysadmin/network teams as needed
• Monitor endpoint security alerts and basic compliance checks
• Provide user training on common tools and security hygiene