Clynicoservices

contact@clynicoservices.com

Job Details

Customer Support Lead SaaS

Sign in to Apply

Country: India State: Telangana City: Hyderabad Postal Code: 500005

Email: careers@prodigiummed.com Website: https://prodigiummed.com

Industry: Healthcare IT / Systems & Network Operations

Requirements & Experience:

  • Deliver reliable systems and improve performance over time
  • Participate in reviews, testing, and structured releases
  • Create runbooks/playbooks and support operational readiness
  • Own deliverables and communicate progress with stakeholders
  • Maintain clear documentation and update trackers consistently
  • Collaborate cross-functionally and escalate blockers early
  • Protect confidentiality and follow internal policies
  • Support healthcare platform reliability and customer outcomes

Job Description:

  • Relevant experience aligned to the role tools may vary
  • Ability to troubleshoot and communicate decisions clearly
  • Comfort with tickets/backlogs and change management practices
  • Proven ability to lead workstreams and mentor peers
  • Strong communication skills and reliability in a fast-paced environment
  • Comfortable working with deadlines, checklists, and structured processes
  • High attention to detail; able to document work clearly
  • Role based in Hyderabad hybrid/onsite expectations may apply

Contract: Fixed-term 12 months

Employment Level: Expert

Shift: Flexible schedule

Hours: 40

Facilty Name: Prodigium Med - Hyderabad

Facility Type: Office

Salary (Unit): 175,000/monthly (2,100,000/year)

Sign in to Apply Back to Listing

Need Assistance?

contact@clynicoservices.com

Job ID:na35836

Job Type:IT Service Management

Tax Term:TDS

Contact Info

contact@clynicoservices.com | Privacy

© clynicoservices.com, All Rights Reserved.